Shipments & receiving
Follow every package on a map, and mark orders received by scanning the label.
Shipments
Once an order's shipping email carries a tracking number, the package shows up in Fulfillment → Shipments and as a little box on the map.
- Use the search box to find a package by tracking number, order number or product name.
- Packages are grouped by status.
- Each row links to the carrier's own tracking page.
- Export CSV downloads the list.
Live carrier tracking
Statuses normally come from the emails retailers send. In Settings → Tracking & alerts you can also turn on live tracking with a carrier-tracking provider, so in-transit packages show where they were last scanned. This is optional.
Receive: scan at the door
Fulfillment → Receive is for the moment a package arrives. Scan its label and the matching order is marked received, no email needed.
Three ways to scan
- 1Live camera
Allow camera access when the browser asks. The picture is read on your device and nothing is uploaded. Hold the label's barcode in view.
- 2A photo of the label
On a phone this opens the camera app. Use it when the live camera will not start.
- 3Type the number
Enter the tracking or order number and submit.
Every scan lands in the list below: the product, its order, and whether it was marked received. Pressing Undo on the latest scan reverses it. If a tracking number matches more than one order, you are asked which order it is.