Troubleshooting

“Authentication failed” or the connection test fails

• Use an app password, not your normal password. See Get your IMAP app password.
• Check the host and port (993 with TLS ticked) match your provider.
• Paste the password without extra characters. Spaces inside Google's 16 characters are fine.
• If you made the app password a while ago it may have been revoked. Make a new one.
• Workspace / school accounts may block app passwords. Ask the admin, or forward the mail to a Gmail.

A scan found nothing

• Widen the date range. The default of 2 years is safest for a first scan.
• Make sure the retailer is ticked in the scan setup.
• Check you connected the inbox that actually receives the order emails (for example the one aliases forward to).
• Leave Also scan the Junk / Spam folder on in Settings.
• Look at History for errors from the run.

An order is stuck on Processing or Shipped

The retailer never sent a later email, or it was a pre-order. Mark it delivered on the dashboard, or use the Stuck 3 mo+ tab for bulk actions. Scanning the Receive page also marks it received.

A canceled order shows in the wrong place

Canceled orders only appear on the Canceled tab. They are hidden from All on purpose.

Proxy groups shows nothing

• Press Send test on the Proxy groups page. If the test message appears in your Discord channel, the link works.
• Check you pasted the orderpilot link into your bot, not your old Discord webhook. Only checkouts that go through the link are recorded.
• Only new checkouts count. There is no history from before the link was in your bot.
• If everything lands under No proxy shown, turn on the setting in your bot that includes the proxy in its webhook.
• If Send test says it could not reach the relay, or that the secret does not match, the feature is not fully switched on yet. Ask in #support.

Continue with Discord says there is no account

Signing in with Discord never creates an account by itself. Use Sign up with Discord on the sign-up page, with your invite code and the Terms box ticked. Your Discord account also needs a verified email. If you already signed up by email, use the same email on Discord, or ask in #support.

Prices in Inventory look wrong

Press Refresh prices, and if a product is matched to the wrong listing use Link to a TCGplayer product.

My Discord card name is out of date

In the Share Success window press the refresh button next to your display name.

Still stuck?

Open a ticket in #support on the Discord server, or email support@orderpilot.live. Include the retailer, what you expected and what happened.